bisaqqPrivacy Policy

What We Collect and Why

We collect information in three categories on bisaqq. First, we collect data you provide directly: your full name, email address, phone number, date of birth, and home address. We ask for this during account registration. We use this information to create and secure your account, verify your identity for withdrawals, and contact you about account activity.

Second, we collect data about your bisaqq activity. We log which games you play, your betting amounts, tournament participation, and deposit/withdrawal history. We use this data to operate the platform, detect fraud, and calculate payouts. This information stays within our bisaqq system and is not sold to external parties.

Third, we collect technical data: your IP address, browser type, device type, and pages you visit on bisaqq. We use cookies to remember your login session and language preference. We also track your gameplay patterns to identify unusual account activity that might indicate unauthorized access. This technical data helps us maintain platform security and performance.

Identity Verification on bisaqq

Before your first withdrawal, we require identity verification. We ask for a scanned copy of your national ID card, passport, or driver's license. We also ask for proof of address—a utility bill, bank statement, or government document dated within the last three months. We accept digital uploads through a secure portal on your bisaqq account.

We store these documents encrypted and separate from your account password. Only our bisaqq compliance team views your documents during business hours. We retain them for as long as your account is active, then delete them within one year of account closure. We do not share identity documents with third parties unless required by law enforcement or a regulatory body.

Payment Processing and Third Parties

When you deposit on bisaqq using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we do not receive your banking credentials. Instead, we redirect you to the payment partner's secure portal. Your bank or e-wallet sees the transaction and approves it. We receive confirmation of the deposit amount and your account updates accordingly.

Our payment processors are contractually required to protect your data and use it only to process your transaction. We share your name and account ID with the payment processor, but not your password or full banking details. Payment data is encrypted in transit and at rest.

For withdrawals, the process reverses. You request a payout to a payment method you previously used. We send your name and account ID to the payment processor, who initiates the transfer to your account. We do not store your banking information after the transaction completes; the payment processor handles that.

Servers, Data Location, and International Transfer

Our bisaqq servers may be located outside Indonesia. Your account data, game history, and payment records are stored on encrypted servers in multiple geographic regions for backup and redundancy. This means your personal information may be processed and stored in jurisdictions outside Indonesia.

By using bisaqq, you consent to the transfer and storage of your personal data internationally. We ensure that international transfers comply with applicable data-protection standards through contractual safeguards and encryption. If you do not consent to international data transfer, you should not use bisaqq.

Our Commitments and Your Control

We at bisaqq commit to the following practices. We encrypt all data in transit and at rest. We limit access to your personal information to bisaqq staff who need it to operate your account or comply with law. We conduct internal audits to ensure compliance with this policy. We do not use cookies for tracking outside our site; our cookies are session-based for login and preference storage.

You control certain aspects of your bisaqq data. You can update your email, phone number, or address through your account settings. You can delete cookies through your browser settings, though this may affect your bisaqq experience (you may need to re-enter your login credentials). You cannot delete your account balance or transaction history while your account is active—those records are required for financial compliance.

We retain account data for a minimum of six years after account closure to comply with anti-money-laundering regulations and tax law. After that period, we delete or anonymize personal information unless legal obligation requires retention. Payment transaction records are retained per the requirements of your payment processor and banking regulations.

Cookies and Tracking on bisaqq

We use session cookies to keep you logged into bisaqq and to remember your language preference (English or Indonesian). We do not use persistent cookies that track you across websites. Our cookies expire when you close your browser or after a period of inactivity. You can disable cookies in your browser settings, but you will need to re-enter your login credentials each time you visit bisaqq.

We do not use third-party analytics cookies that send your behavior to external companies. We use internal analytics to understand how our platform is used—such as which games are popular during Liga 1 or Piala AFF seasons—but we aggregate this data so individual users cannot be identified.

Data Breach Notification and Support

If we discover a data breach affecting bisaqq account information, we will notify affected users within thirty days. We will inform you of the nature of the breach, the data affected, and steps we have taken to secure your account. We will also provide contact information for our support team so you can ask questions or request additional assistance.

If you suspect unauthorized access to your bisaqq account, contact our support team immediately. We can reset your password, review your recent activity, and help you secure your account. Our multilingual support team is available during business hours via email and in-app chat.

This privacy policy is current as of the date stated on bisaqq. We may update this policy to reflect changes in our practices or applicable law. We will notify you of material changes through email or a prominent notice on bisaqq. Your continued use of bisaqq after such notice constitutes acceptance of the updated policy.